SORELLALAB

Terms of Service

LEGAL

Brand Name: SORELLALAB

1. Age Requirement

To shop or use any services on this website, you must be 18 years of age or older. By registering or placing an order, you confirm that you meet this requirement.

2. Payment Methods

We accept the following payment methods:

PayPal
Credit cards: Visa, Mastercard and American Express

3. Returns and Refunds

1. Return Requests

Unconditional returns: The customer covers the cost of return shipping and the request must be made within seven days of receipt.

Product issues (defective, damaged or not as described): SORELLALAB covers the cost of return shipping; the request must be made within 30 days of receipt.

2. Return Conditions

Items must be returned in their original packaging and must not affect the resale value.

Sale items cannot be returned or exchanged.

3. Non-Receipt or Special Situations

If you have not received your order, please contact us within 24 hours of the delivery confirmation email, providing proof of this. We will then arrange a replacement or refund.

Refused deliveries: Refunds will be processed once the returned item has been received, but please note that original shipping fees are non-refundable.

Unauthorised returns: SORELLALAB may refuse the package and the customer will bear any resulting costs.

Fraud prevention: We reserve the right to refuse returns in cases of excessive wear and tear, misuse or policy violations.

4. International Shipping and Restrictions

We offer international shipping. Delivery may be restricted in certain regions. Customers are responsible for customs duties, import taxes and other fees unless otherwise stated at the checkout.

5. SMS Notifications

You may receive SMS updates about your order or marketing messages. Every text message includes an unsubscribe option.

6. Privacy Policy

We respect your privacy. Any personal information collected through SORELLALAB is handled in accordance with our Privacy Policy. This includes order processing, customer service, marketing and analytics.

7. Ethical Sourcing & Human Rights

SORELLALAB is committed to ethical and responsible sourcing. We work to prevent forced labour, child labour and unsafe working conditions in our supply chain.

Our commitment aligns with international laws and regulations, including:

California Transparency in Supply Chains Act
UK Modern Slavery Act 2015
Canada's Fighting Against Forced Labour and Child Labour in Supply Chains Act

We collaborate with suppliers, governments, non-governmental organisations (NGOs) and industry partners to continuously improve labour standards and protect human rights. We uphold these principles in every aspect of our operations, regardless of location or partner.

8. Entire Agreement

These Terms & Conditions, together with the Privacy Policy, constitute the entire agreement between you and SORELLALAB. Use of our services indicates that you have read, understood and agreed to all terms.

9. Contact

For questions about orders, returns or privacy:

Email: [email protected]

Response time: 1–2 business days (up to 48 hours).

10. Governing Law

This section and all related disclaimers shall be governed by and construed in accordance with the laws of the United Kingdom. All applicable legal and regulatory requirements within the United Kingdom shall apply.

Company Information：MIDORO TECHNOLOGY LIMITED

Company Address：Office 403 Unit 39 St Olavs Court Business Centre, Lower Road, London, United Kingdom, SE16 2XB (THIS IS NOT A RETURNING ADDRESS)

For questions about these Terms & Conditions, please contact our support team.

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